Assistant Manager - Marketing & Development

St Mary’s School Sports Club has an indoor swimming pool (25m x 13m), a good-sized fitness suite, sports hall and a dance studio. The development represents a great investment by the school in its facilities, for use by the pupils of St Mary’s and St Margaret’s Schools and the wider community on a membership basis.

Salary: £29,120/£30,160/ £31,200/ £32,240/£33,280

Scale: SC10-SC14

Pension: Pension Scheme Available.

Hours: 40 hours per week includes paid lunch.

Holidays: 32 working days. (Inclusive of bank and public holidays)

Line Manager: Sports Club Manager

Purpose of Post: An Assistant Manager is required to support the Sports Club Manager and manage the Duty Managers, Supervisors, Recreation Assistants, Casual Recreation Assistants, Receptionists, Therapists & Personal Trainers.

Generic Responsibilities:

To manage & oversee the health and safety of the Sports Club in the absence of the Manager.

To assist the Manager in the operational running of the Sports Club.

Ensure that the swimming pool & fitness suite are supervised at the required times.

Ensure the Administrator & Finance Assistant Manager administrative & financial procedures are enforced.

To cover the Duty Manager's during leave/sickness or when necessary. Shift hours will occasionally be applicable.

To support and ensure the front of house operational systems are enforced.

Assist with the Sports Club health & safety management approach.

Assist with the Sports Club normal operating procedures.

To assist with staff appraisals & personnel development.

To carry out regular audits & reviews within your area of responsibility & identify the necessary improvements.

Assist with the treatment of first aid & ensure accident reports are completed where necessary.

Assist with all emergency procedures & ensure that members & pupils are not exposed to unnecessary risks.

To ensure that all staff wear correct uniform & use PPE (personal protective equipment) where required.

To ensure visits to the Sports Club by members & pupils are enjoyable & assist with any enquiries or problems.

To ensure the effective running of Sports Club for the community.

To assist with recruitment (including advertising) & managing staff for the facility.

Assist with setting up appropriate administration.

Specific Responsibilities:

Maintain a continuous membership target set annually.

Oversee the development of the St Mary’s Swim School programme, monitoring occupancy and revenue.

Oversee the management of programming including the school term and holiday programmes.

Oversee the Fitness Suite operation in conjunction with the Club Manager.

Oversee the management of courses to generate additional secondary income, including holiday clubs, community clubs, external bookings and non-term time activities.

Manage & develop the therapy suite.

Manage the development of the front of house systems i.e. bookings & point of sale.

Manage the marketing development of St Mary’s Running & Triathlon Club including occasional website updates.

Assist with business and project management, including the annual sports development strategy of the business.

Manage the sales & marketing budget and marketing strategy of the facility including club membership promotions.

Manage & develop the Sports Club website, custom mobile app and leisure hub online booking system.

Manage & develop all physical/digital signage, advertising and marketing.

Manage the Sports Club’s social media platforms.

Oversee and assist with event management including outreach, marketing events and open weekends.

Assist with the commercial strategy of the Sports Club and oversee all wetside and dryside facility bookings including external campus bookings.

Manage the internal leisure management hardware and software systems, including; Advantage, Dimension, Self Service Config (Horizons), Leisure Hub, Technogym Custom App (St Mary’s Health), Management Console, XN Product Framework, Doorwatch Access Control System and the Quick Kiosk.

Manage club retention software and customer communication, including automated NPS and internal feedback.

Monitor and communicate with internal I.T department and 3rd party suppliers to ensure all leisure management systems and software used by the club remain up to date.

Manage GDPR policy and manage customer data, including promywellness (Technogym), TRP (The Retention People) and the XN Leisure GDPR module.

We are seeking to employ an Assistant Manager who will be part of the senior management team to help manage the general building on a day to day basis as well as taking on the responsibility of Marketing & Sports Development. You will be expected to provide a warm, welcoming service, promoting a culture and ethos to improve members’ health and well-being.

St Mary’s School Sports Club believes in sporting excellence in all genres of sport. As a school community, we thrive to offer first class sporting facilities amidst a culture of high education, expectation and sports science. We seek to provide, nurture and develop the concept of high performance and healthy lifestyles.

Pupil Orientated Responsibilities:

In conjunction with the Sports Club Manager.

Developing the facility for pupils’ use.

Liaising with the Sports Director of P.E, St Mary’s School & Headmaster of St Margaret’s School.

Ensuring the facility is available for use by teaching staff as required.

Supporting the teaching staff as necessary.

These responsibilities are not exhaustive & may include any other reasonable duties as required by the Sports Club Manager, Bursar or Heads of the Schools.

Person Specification:

Essential: IT literate & excellent knowledge of Microsoft Office.

Essential: GCSEs in English & Mathematics (Grade C or above).

Essential: A professional qualification or relevant experience in leisure marketing field.

Desirable: Experience in leisure management.

Desirable: Nationally recognised fitness qualification.

Desirable: Good typing & administrative skills.

Desirable: First Aid at Work qualification.

Desirable: Nationally recognised Health & Safety qualification.

Desirable: Experience and knowledge of Adobe Photoshop.

Desirable: Knowledge of XN Leisure Back Office systems.

Personality & Attitude:

You must have excellent communication, organisational & interpersonal skills.

A flexible approach is required to cover some unsocial hours & occasional weekend work.

Approachable, friendly & reliable & able to adapt to a range of user groups.

Adaptable to various situations & be able to make effective decisions under pressure.

Able to adapt & manage change.

St Mary’s is committed to safeguarding and promoting the welfare of pupils. Due to the nature of the work involved, the successful applicant will be required to undertake an Enhanced DBS check.

Work remotely

  • No

Job Types: Full-time, Contract, Permanent

Pay: £29,120.00-£33,280.00 per year

Benefits:

  • Company pension
  • Discounted or free food
  • Employee discount
  • Gym membership
  • Life insurance
  • On-site parking
  • Sick pay

Schedule:

  • Monday to Friday

Work Location: In person

Application deadline: 25/07/2024
Reference ID: St Mary's Dev/Mark
Expected start date: 11/08/2024

Apply via Indeed. Or email your CV to This email address is being protected from spambots. You need JavaScript enabled to view it.

 

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St Mary's Calne Sports Club is committed to safeguarding and promoting the welfare of pupils and members. Due to the nature of the work involved, the successful applicant will be required to undertake an enhanced clearance via DBS.
 
Further details and an application form is available on request from the Sports Club via e-mail to This email address is being protected from spambots. You need JavaScript enabled to view it.
 
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