Party Conditions Adult to Child Ratios The customer who is booking the party is responsible for ensuring the following adult to child ratios are adhered to for health and safety reasons: A responsible person aged at least 16 years should accompany all children under the age of 8 or any non-swimmers into the swimming pool. The responsible adult must enter the water with the children they are accompanying and must maintain constant watch, keeping in close contact with those who are weak or non-swimmers. - 0 – 3 years – 1 Adult to 1 Child - 4 – 7 years – 1 Adult to 2 Children - All non/weak swimmers must wear armbands and may be restricted to a set distance on the inflatable. Photography/Video Recording Policy Parents/spectators cannot use any electronic devices on poolside. It is the responsibility of the party organiser to ensure that guests are aware of this condition prior to attendance. Photographs may be taken provided that you (the party host) have gained permission from those present (parental permission for children). The person taking the photograph must complete a photography form (please see reception). Payment Full payment must be made to confirm bookings. Payment can be made in person at the Centre using cash, cheque and most credit/debit cards. Cheques to be made payable to St Mary’s School (Calne) Services Ltd. Payment can be made over the telephone using most debit/credit cards. We advise customers to retain all receipts. Cancellation Policy If a customer cancels a party booking giving more than 2 weeks’ notice, a refund will be given minus 20% administrative charge. Management reserves the right to change the pool party date and/or time from the original booking date up to 2 weeks before the party. Refunds will not be provided within 14 days of the party date. Please note: Pool parties will have the duration of 55 minutes allowing for a 5 minute set up/down period. To avoid any disappointment or complications please do not send out party invitations until you have received the confirmation letter. Party Times & Conditions All party options are now available. Party times vary and can be discussed at the time of booking with our party co-ordinator. We recommend that party invitations are not sent to guests before receiving a confirmation letter from us. Multi-Sports parties must be supervised by a responsible person over the age of 18, unless a sports coach has been booked and paid for prior to the party date. If Junior Athletics is one of the sports requested, a sports coach must be booked. All etiquette rules apply. If we are unable to find a qualified sports coach for the selected party date, a responsible person over the age of 18 must supervise the party for its full duration. A lifeguard is included for Fun & Float/ Inflatable pool parties for up to 30 people. After this, additional costs apply. Please provide details of any medical conditions or special requirements the staff should be made aware of e.g. allergies, health problems, cultural or religious needs. If a sports coach is not booked, a responsible person over the age of 18 is required to supervise the multi-sports party. Climbing Party Conditions Our climbing parties are for children aged 5-17 years, with a maximum of 12 climbers. Belay devices, harnesses and helmets are provided. Spectators are welcome. Clean, non-marking shoes and appropriate clothing must be worn by all climbers and no jewellery is permitted. The party booking time includes helmet/harness fitting and a safety briefing. The climbing party is organised and led by a qualified climbing instructor, whose advice must be followed at all times in order to ensure the safety of all climbers.